4 thoughts on “I am doing the jewelry industry. What should our service term should be used?”
Kristie
1. Openness, say hello!
1, hello! Welcome to a certain jewelry!
2, good morning! (Good afternoon) Welcome!
3, hello! Please take a look!
4, Hello (Miss)! Can I help you?
5, lady! Your clothes are so beautiful!
6, hello! Your hairstyle is so beautiful, where did you do it? Can I take a closer look?
7, hello! This jewelry you brought is so special!
8, hello! The weather outside is very hot, let's go to the air conditioner to cool quickly, I will give you a cup of water!
9, hello! What kind of jewelry do you want to see?
10, hello! Do you want to choose for yourself, or given?
11, hello! Your bag style is so beautiful! Where did you buy it?
12, hello! Your child is so cute!
13, Mr.: Do you need me to help?
Remarks:
The essentials -mild attitude, kind, sincere. Treat them targeted. Different from person to person, flexibly use. Everything must be "how to get closer to customers quickly."
S avoidance -formulating greetings.
. Understanding customers need
1. Do you want to see the necklace? Here are necklaces!
2, you are giving away, let me choose it for you, can you?
3, what price do you want to see? Let me introduce it!
4, what style do you like? Is it classic or fashionable?
5, you can watch it casually! When you need it, you call me!
Remarks:
The essentials -careful listening, sincere tone, positive response. And take the initiative to inquire.
S avoidance -speak too fast, tone tone, Lianzhu asked.
three. Introduce the product
1, this ring is carefully designed by our company's designer ... His feature is ... his advantages ~~ Yes ... After you wear it ...
2. The one you see is the latest launch of our company ... His feature is ... his advantage is ... you will ...!
3, this style is the most popular on the market ... His feature is ... his advantage is ... you will ...!
4. This is a preferential reward of our company ..., now buying is definitely very affordable ...
Remarks:
The essentials -patient introduction and display of goods. Pay attention to the guest's reflection at any time to introduce the characteristics, advantages, and the benefits of the product.
In avoidance -silent, a person keeps saying.
. Invite to try to wear
1, can I help you wear it to see the effect?
2, lady, let me bring you or you can wear it yourself?
3, this is a mirror, do you look at the effect you wear?
4, there is a face shape that is very suitable for you, you might as well wear it!
5, this one is very suitable for your temperament.
6, how do you feel?
7. It's really appropriate to wear this one. It is exactly the design for you. What do you think?
The jewelry placed in the counter and worn on the body is two completely different effects. I suggest you try it.
——The attitude is enthusiastic, asking for tone, and a soft trial action.
S avoidance -show impatience, too enthusiastic, and sincere attitude, do not be too vowing.
5. Processing objection
1. Do you think the price of this ring is a bit high?
2, yeah, the diamond level you see is relatively high, so the corresponding price will be higher.
3. Do you pay attention to the diamond level or the style.
4. You see that these models are slightly lower than the price just now, and the style is also good.
Remarks:
The essentials -actively repeat and respond to guests, smile and patient. Affirm that our goods are genuine.
S avoidance -argument, expressing dissatisfaction, strong buying and strong selling, hard tone, contempt for customers.
6. Polite cashier
1. This is the style, can I help you issue a ticket?
2, I can help you calculate the folding price of this jewelry, look at it!
3, the original price of this jewelry is ** yuan, 20 % off is ** yuan!
4. Do you pay cash or swipe your card?
5. This is the money to collect your ** money, please wait!
6, let you wait for a long time, accept you ** yuan, find you ** yuan. You invite you!
Remarks:
The essentials -clear speech, display documents, and clear funds in person.
S avoidance -vague speaking, order -like tone.
7. VIP registration
1, please fill in a VIP file? We can send you a member card!
2. If you buy our jewelry now, it is already our VIP member. If the company has any activities in the future, or we will notify you first! And if you hold a VIP card, you can also have discounts.
3, trouble you to fill in the specific birthday, there may be an unexpected surprise on your birthday! (Determined to your own store)
4, you can also bring your friends to consumption, which can not only discount, and give you points. If you have more points, we will also give gifts to gifts.
Remarks:
The essentials -focus on the benefits that will bring to customers and introduce to customers enthusiastically.
S avoidance -perfunctory, impatient, tone hard.
8. Sending guests
1. Your jewelry, I will help you put it in the jewelry box, take a look!
2, this is your goods, the invoice is in the box, please take it. (Give your hands to the customer)
3, do you want to make a gift packaging for you?
4. This is our after -sales service booklet. You can take a closer look at it. It introduces the precautions for home wearing and our after -sales service commitment.
5, thank you! Welcome next time!
6, is there any other needs?
Remarks:
The essentials -endurance, smiling eyes away.
S avoidance -joy is in color, colleagues are full of head -to -customer, referring to drawing hands
^ ^ I hope I can help you. I wish your business a booming fire
The basic terms commonly used in business work, such as: . When welcome the guests, say "welcome", "hello", etc.; . When expressing thanks, "thank you", "Thank you", etc.; 3. When accepting the customer's instructions, "Clarified, you wait", "I will come immediately" and so on. In addition to the above basic polite words, there are some words used when disturbing customers, apologies, etc. Service personnel should continue to improve the deficiencies in the service in their daily work, so that customers will become more and more satisfied.
The correct method of using polite service term
. Pay attention to the manner when speaking Or nodded with a brief question to say that you pay attention to the customer's conversation. 2. Pay attention to the choice of words The differences in the choice of words will give customers different feelings to produce different effects. Like the waiter's words in the restaurant, "use rice" instead of "rice", making people sound more elegant and avoid vulgarity. 3. Pay attention to voice, intonation and speech speed The complex emotions are often manifested through different speech and speed speed. Such as fast and hearty tone will make people feel a generous temperament and friendly and friendly feelings. We should create a harmonious atmosphere and a good language environment through a gentle and soft tone.
1. Hello 2. Welcome to come. 3. Do you need help? 4. Thank you for visit 5. Please go slowly, see 6. Please wait a little, right immediately The tone of the guests must be friendly and patient. Smile when speaking
1. When welcome the guests, say "welcome", "hello", etc.; 2, thanks to others, "thank you", "thank you", etc.; Clear, you wait "," I'm coming now ", etc.
1. Openness, say hello!
1, hello! Welcome to a certain jewelry!
2, good morning! (Good afternoon) Welcome!
3, hello! Please take a look!
4, Hello (Miss)! Can I help you?
5, lady! Your clothes are so beautiful!
6, hello! Your hairstyle is so beautiful, where did you do it? Can I take a closer look?
7, hello! This jewelry you brought is so special!
8, hello! The weather outside is very hot, let's go to the air conditioner to cool quickly, I will give you a cup of water!
9, hello! What kind of jewelry do you want to see?
10, hello! Do you want to choose for yourself, or given?
11, hello! Your bag style is so beautiful! Where did you buy it?
12, hello! Your child is so cute!
13, Mr.: Do you need me to help?
Remarks:
The essentials -mild attitude, kind, sincere. Treat them targeted. Different from person to person, flexibly use. Everything must be "how to get closer to customers quickly."
S avoidance -formulating greetings.
. Understanding customers need
1. Do you want to see the necklace? Here are necklaces!
2, you are giving away, let me choose it for you, can you?
3, what price do you want to see? Let me introduce it!
4, what style do you like? Is it classic or fashionable?
5, you can watch it casually! When you need it, you call me!
Remarks:
The essentials -careful listening, sincere tone, positive response. And take the initiative to inquire.
S avoidance -speak too fast, tone tone, Lianzhu asked.
three. Introduce the product
1, this ring is carefully designed by our company's designer ... His feature is ... his advantages ~~ Yes ... After you wear it ...
2. The one you see is the latest launch of our company ... His feature is ... his advantage is ... you will ...!
3, this style is the most popular on the market ... His feature is ... his advantage is ... you will ...!
4. This is a preferential reward of our company ..., now buying is definitely very affordable ...
Remarks:
The essentials -patient introduction and display of goods. Pay attention to the guest's reflection at any time to introduce the characteristics, advantages, and the benefits of the product.
In avoidance -silent, a person keeps saying.
. Invite to try to wear
1, can I help you wear it to see the effect?
2, lady, let me bring you or you can wear it yourself?
3, this is a mirror, do you look at the effect you wear?
4, there is a face shape that is very suitable for you, you might as well wear it!
5, this one is very suitable for your temperament.
6, how do you feel?
7. It's really appropriate to wear this one. It is exactly the design for you. What do you think?
The jewelry placed in the counter and worn on the body is two completely different effects. I suggest you try it.
——The attitude is enthusiastic, asking for tone, and a soft trial action.
S avoidance -show impatience, too enthusiastic, and sincere attitude, do not be too vowing.
5. Processing objection
1. Do you think the price of this ring is a bit high?
2, yeah, the diamond level you see is relatively high, so the corresponding price will be higher.
3. Do you pay attention to the diamond level or the style.
4. You see that these models are slightly lower than the price just now, and the style is also good.
Remarks:
The essentials -actively repeat and respond to guests, smile and patient. Affirm that our goods are genuine.
S avoidance -argument, expressing dissatisfaction, strong buying and strong selling, hard tone, contempt for customers.
6. Polite cashier
1. This is the style, can I help you issue a ticket?
2, I can help you calculate the folding price of this jewelry, look at it!
3, the original price of this jewelry is ** yuan, 20 % off is ** yuan!
4. Do you pay cash or swipe your card?
5. This is the money to collect your ** money, please wait!
6, let you wait for a long time, accept you ** yuan, find you ** yuan. You invite you!
Remarks:
The essentials -clear speech, display documents, and clear funds in person.
S avoidance -vague speaking, order -like tone.
7. VIP registration
1, please fill in a VIP file? We can send you a member card!
2. If you buy our jewelry now, it is already our VIP member. If the company has any activities in the future, or we will notify you first! And if you hold a VIP card, you can also have discounts.
3, trouble you to fill in the specific birthday, there may be an unexpected surprise on your birthday! (Determined to your own store)
4, you can also bring your friends to consumption, which can not only discount, and give you points. If you have more points, we will also give gifts to gifts.
Remarks:
The essentials -focus on the benefits that will bring to customers and introduce to customers enthusiastically.
S avoidance -perfunctory, impatient, tone hard.
8. Sending guests
1. Your jewelry, I will help you put it in the jewelry box, take a look!
2, this is your goods, the invoice is in the box, please take it. (Give your hands to the customer)
3, do you want to make a gift packaging for you?
4. This is our after -sales service booklet. You can take a closer look at it. It introduces the precautions for home wearing and our after -sales service commitment.
5, thank you! Welcome next time!
6, is there any other needs?
Remarks:
The essentials -endurance, smiling eyes away.
S avoidance -joy is in color, colleagues are full of head -to -customer, referring to drawing hands
^ ^ I hope I can help you. I wish your business a booming fire
Basic service terms
The basic terms commonly used in business work, such as:
. When welcome the guests, say "welcome", "hello", etc.;
. When expressing thanks, "thank you", "Thank you", etc.;
3. When accepting the customer's instructions, "Clarified, you wait", "I will come immediately" and so on.
In addition to the above basic polite words, there are some words used when disturbing customers, apologies, etc. Service personnel should continue to improve the deficiencies in the service in their daily work, so that customers will become more and more satisfied.
The correct method of using polite service term
. Pay attention to the manner when speaking
Or nodded with a brief question to say that you pay attention to the customer's conversation.
2. Pay attention to the choice of words
The differences in the choice of words will give customers different feelings to produce different effects. Like the waiter's words in the restaurant, "use rice" instead of "rice", making people sound more elegant and avoid vulgarity.
3. Pay attention to voice, intonation and speech speed
The complex emotions are often manifested through different speech and speed speed. Such as fast and hearty tone will make people feel a generous temperament and friendly and friendly feelings. We should create a harmonious atmosphere and a good language environment through a gentle and soft tone.
1. Hello 2. Welcome to come. 3. Do you need help? 4. Thank you for visit 5. Please go slowly, see
6. Please wait a little, right immediately
The tone of the guests must be friendly and patient. Smile when speaking
1. When welcome the guests, say "welcome", "hello", etc.;
2, thanks to others, "thank you", "thank you", etc.; Clear, you wait "," I'm coming now ", etc.